Power Tools

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Returns & Refunds Policy

Always updating, always future-focused.

At MG SURGE, we provide expert-curated collections of the highest-quality tools and equipment for the modern electrician. Please note that MG SURGE is an Amazon Associate. This means that while we curate the best products for your professional needs, all purchases are made directly through Amazon.

1. Direct Purchase with Amazon

When you click a link on our Pinterest boards or website to purchase a product, you are redirected to Amazon to complete your transaction. As the retailer, Amazon handles the payment, shipping, and fulfillment of your order.

2. How to Process a Return

Because your contract of sale is with Amazon, all returns must be initiated and processed through your Amazon account. We recommend following these steps:

  • Log In: Go to "Your Orders" on the Amazon website or app.
  • Select Item: Find the item you wish to return and select "Return or Replace Items."
  • Follow Instructions: Amazon will provide a return label and specific instructions regarding their drop-off points or collection services.

3. Return Window and Exceptions

Return eligibility, processing times, and potential exceptions (such as for specialized technical equipment or software) are determined solely by Amazon’s Return Policy.

  • Standard Returns: Most items can typically be returned within 30 days of receipt.
  • Processing Times: Once Amazon receives your return, refunds are usually processed within 3–5 business days.

4. Damaged or Faulty Items

If an item arrives damaged or is faulty, please contact Amazon Customer Service immediately through your account portal. They will facilitate a replacement or refund according to their "A-to-z Guarantee."

Our Commitment to Quality

While we do not handle the logistics of your return, we only feature products that meet the high standards of a "future-focused" professional. If you have consistent issues with a specific brand or product curated in our collections, please let us know so we can update our recommendations.